Montebello call center created to assist Seniors 65+ in securing a COVID-19 vaccine appointment

The City of Montebello has created a call center to assist seniors in securing a vaccine appointment. This program was created due to a variety of factors in the registration process. These include not having internet access, limited skills in understanding or navigating the internet, lack of understanding how to navigate and book a vaccine appointment online, and various cultural or language barriers that can limit their ability to get an appointment.
The City is activating a call center to help all Montebello residents age 65+ with booking and securing a vaccine appointment, including transportation within a 10 mile radius of Montebello. The City specifically seeks to help seniors with the following challenges:

•          No access to the internet
•          Digitally disadvantaged
•          Language and cultural barriers understanding how to navigate the appointment process
•          No access to transportation or mobility challenges for those vaccine eligible